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Terms and Conditions of Temporary Holiday Accommodation
1. DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property.
“Property” means the house known as "Amalfi Gold Coast" and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the period of occupancy of the booking.
2. ACCEPTANCE & RESPONSIBILITY.
Payment of the deposit constitutes acceptance of these Terms and Conditions.
3. SUITABILITY
Amalfi Gold Coast is available for rental by family groups only.
4. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 10am on departure date.
Late departure is subject to prior arrangement and availability and extra charges will apply.
You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival.
Check-in/check-out and key collection/return procedure will be as directed by the Manager unless special arrangements have been made prior to arrival.
All keys are to be returned immediately on vacating the property as arranged with the Landlord or Agent.
5. PAYMENT
Where your stay commences in less than 4 weeks from the time of booking, the full amount plus the security bond must be paid up front.
Payment of the amount due must be received in Australian dollars net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the booking will be cancelled automatically without notice or liability to you.
We accept payment by the following methods: direct deposit (preferred), bank cheque, money order or credit card*.
Personal cheques will be accepted if received at least 30 days prior to arrival. Cash payments are not accepted.
Our bank details will be advised to you upon application.
A deposit of 50% of the rental (non-refundable) is required to secure the booking. Payment of the deposit must be received within seven days of making the application. Bookings are not confirmed unless and until this deposit is received and the Landlord has approved the letting. Access to the property will not be provided until all monies are paid and cheques are cleared.
*A credit card surcharge of 1.5% will be levied to cover transaction costs associated with credit card payments.
6. CANCELLATION OR VARIATION
If you wish to vary or cancel your booking, please contact Management immediately.
If cancellation is caused by the client, monies paid are not refundable unless the property is re-let for the entire duration of the original booking. Under these circumstances, the Manager will attempt to re-let the property for the duration of the original booking and if successful, monies paid will be refunded less an administration fee of 12% of the agreed rental. Cancellation requests must be made in writing.
Should you be eligible for a refund it will be made through your chosen payment method at time of booking.
A variation of the booking which reduces the number of nights stay will be a treated as a cancellation of the booking in respect of those nights.
A variation of the booking which reduces the number of guests will be treated as a cancellation of the booking in respect of those guests.
We have a minimum stay policy of 3 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
Variations may be considered but only by prior arrangement with the owner in writing.
7. SECURITY BOND
A security bond is required for all bookings and is set at $1000.00 except that for groups with age ranges between 18 and 24 the bond is set at $1500.00. The bond payment is required to be made at the same time as the outstanding balance of your Booking.
7.1 RETURN OF SECURITY BOND
The bond will be returned to your designated payment method once our property has been inspected and deemed left in a similar state to that which existed prior to your arrival. We agree to ensure this occurs within 7 working days of your departure.
Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the bond or charged against the credit card if prior credit card authorisation has been approved. Examples of this include but are not limited to any breakage, damage, rubbish removal or excess cleaning requirements, extra guests or visitors beyond those declared.
8. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
9. PARTIES & FUNCTIONS
Parties and Functions are strictly prohibited.
10. LINEN AND TOWELS
Linen is provided and the cost of linen is INCLUDED in the tariff.
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bathroom on departure. Further linen may be hired through Management. Beach towels are not included.
Under no circumstances are supplied towels to be used for any purposes other than normal bathroom use and in particular towels and linen are expressly forbidden to be used for cleaning purposes such as cleaning the barbecue or oven.
11. PETS
Pets are permitted by arrangement with the Landlord. If the pet is accepted, the tenant agrees to pay an additional tariff of $50 (deducted from the bond) on departure. Additionally, the tenant agrees to clean-up and properly dispose of, away from the premises, all pet waste and other material caused by occupation of the pet within and outside the property. Be aware that damage to gardens, lawns, screen doors, furniture and other property caused by pets will result in a claim against the bond. Normal bond conditions apply to damage caused by the pet in addition to these specific conditions. Small and medium sized dogs are catered for. Larger dogs are only accepted by prior agreement.
A fee will be charged if pet waste is not cleaned up and removed from the property prior to departure. Pets are permitted inside the house, however they must not be allowed on furniture or bedding at any time. Any evidence of pets on furniture may incur extra cleaning fees.At Amalfi, we are happy for you to share your holiday with your pet. However it is expected that pet owners will act in the best interests of their pets and not leave them unattended for other than very short periods. Dogs, in particular, can become easily distressed when left alone in unfamiliar surroundings and can become destructive and an annoyance to neighbours even if this behaviour is not normally demonstrated in the home environment. Owners are expected to take their pets with them whenever and wherever possible or to make use of local and inexpensive 'doggy day care' options that are available in the area.
12. YOUR OTHER RESPONSIBILITIES
12.1 OBSERVANCE OF HOUSE RULES
You must comply with all applicable Stayz House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
12.2 DAMAGE AND BREAKAGES AND THEFT
You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you the cost of repair or replacement (at Management's discretion).
Events of this nature are to be reported to the Landlord or his Agent as soon as possible. The cost of the replacement or repair of damaged or lost items, including lost keys, will be borne by the tenant. A lost key will incur a $100 fee.
12.3 NUMBER OF GUESTS
The number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or by email. The person in whose name the booking is made is responsible to ensure that this condition is complied with. Breaches of this condition may result in loss of security deposit and early termination of rental.Only the guests nominated and agreed in the booking may stay in the Property over-night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
Guests are wholly responsible for the behaviour of their visitors.
12.4 NOISE
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. Maintain noise to a reasonable level and, in particular, between the hours of 10pm and 8am.
Amalfi Gold Coast Waterfront House accommodation is to be used for quiet residential purposes only. Amalfi Waterfront House is not to be used as a ‘party house’ under any circumstances. The Landlord or his Agent can make an inspection of the premises at any time upon demand.
Disturbance to our neighbours, including excessive noise, is prohibited and will result in early termination of rental and loss of bond and/or additional payments. Licensing agreements between property owners and the Gold Coast City Council specifically prohibit parties, functions and loud behaviour in Licensed Holiday Homes. Licensed Holiday Homes are required to enter into registered agreements with private security companies as well as local law enforcement to ensure compliance with licensing regulations.
Parties and functions are strictly prohibited by order of the Gold Coast City Council and penalties apply. Complaints resulting in attendance at the property by police or private security officers will be viewed as a serious breach of these Terms and Conditions and may result in early termination of the letting and loss of bond.
12.5 CLEANING
The cost of normal cleaning is INCLUDED in the tariff.
Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
Please note that it is agreed as a condition of tenancy that prior to departure guests will ensure the following are carried out:
12.5.1. Dishes, cutlery, pots, pans and glassware are to be cleaned and returned to the cupboards or drawers from where they were removed.
12.5.2. The fridge shall be emptied and the interior of the fridge is to be wiped over.
12.5.3. The barbecue, if used, shall be properly cleaned using the cleaning equipment provided.
12.5.4. The oven must be wiped over and left in a similar condition to that which it was found.
12.5.5. All rubbish is to be removed from the house and placed in the council bins outside.
12.5.6. Rubbish collection day is Monday. The Council bins are to be placed outside on the nature strip on Sunday evening ready for collection on Monday morning and also on the day of your departure.
12.5.7. Excessive rubbish is the responsibility of the tenant and must be taken with you and disposed of away from the property.
12.5.8. All electrical appliances including air-conditioners, ceiling fans and audio visual equipment must be switched off.
Cleaning charges and rubbish removal charges at the rate of $40.00 per hour will be deducted from the bond if the property is vacated without a reasonable attempt having been made by the tenant to leave the property in a neat and tidy condition and/or to remove excessive rubbish with special attention paid to the items listed above.
All furniture and furnishings must be left in the position they were in when you arrived.
The property should be vacated on time and secured. All windows and doors are to be locked and alarm system armed. All keys must be returned to Management or as otherwise directed.
You are responsible for the safe keeping and replacement of accommodation keys.
The Property must be left in a clean and tidy condition.
13. SMOKING
Smoking is not permitted in the Property.
14. PARKING
Off street parking is available for 2 cars. Street parking is available for 1 additional vehicle. Therefore a limit of a maximum of 3 cars can be brought to the property.
Large vehicles such as motor-homes and large boats on trailers are not permitted to be parked in the street by order of the Gold Coast Council and therefore should not be brought to the property.
Vehicles must not be parked on the grass nature strip as fines will be issued by Gold Coast Council.
15. LANDLORD OBLIGATIONS
The Landlord will make every effort to ensure that the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
The Landlord shall ensure that the premises are in good repair and in a clean and tidy condition on the day upon which it is agreed that the tenant shall enter into occupation of the premises.
The Landlord hereby acknowledges that once the booking is confirmed the rental tariff is to remain fixed and cancellation of the booking may only be made for reasons stated above.
The Landlord cannot be held responsible for actions taken that are beyond his control. These actions may include but are not limited to the following;
15.1. The property is sold
15.2. The property is altered in any way
15.3. The property is withdrawn from letting
In any of the above or other circumstances, every reasonable effort will be made by the Landlord to find alternative accommodation in consultation with the client.
16. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so that Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management is not responsible for any injury, illness or accident that may occur whilst staying at our property.
17. INDEMNITY
The tenant will indemnify the Landlord and his Agent against all liability, which might otherwise attach to the Landlord as a result of injury, damage or loss. (Personal or proprietary suffered by any person, where such injury, damage or loss has been caused by or contributed to by any act or omission of the tenant or his agents or invitees). These conditions are an agreement between the parties. Any infringement permits the Landlord or the Agent to refuse a key, amend the rental or immediately terminate the tenancy.
17.1. PERSONAL PROPERTY
The Landlord or his Agent takes no responsibility for loss or damage to the tenant’s personal property.
18. VACATE ON DEMAND
The tenant must vacate the premises at the end of the period of letting or earlier upon demand by the Landlord or his Agent.
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terms & conditions
